What’s included with your stay — and what costs extra
Free self-parking and free Wi‑Fi in rooms and public areas are included with overnight stays. Many services cost extra: breakfast and Afternoon Tea are paid options, rollaway/cribs are USD 10/day, a $100 incidentals hold is placed on arrival, and event/meeting spaces, tours, and some activities carry separate fees or require reservations.
In this guide
- What's included in your room rate
- Meals, Afternoon Tea, and on-site food options
- Common fees and charges you should expect
- Activities, tours, and on-site experiences
- Meetings, events, and group services — what's usually extra
- Room types, special room notes, and what's extra in-room
- Accessibility, policies, and things that are not included
What's included in your room rate
Every reservation includes free Wi‑Fi in guest rooms and public areas and free self-parking on the property. Rooms have basic in-room amenities; specifics can vary by room type and building.
The property offers luggage storage, laundry facilities, and express check-out at no extra charge. Standard on-site front-desk staffing hours are listed (see front desk section), with check-in and check-out times applying to all reservations.
- Free Wi‑Fi in rooms and public spaces
- Free self-parking (self-park)
- Luggage storage and laundry facilities
- Express check-out
| Service | Included? |
|---|---|
| Wi‑Fi (guest rooms & public areas) | Yes |
| Self-parking | Yes |
| Breakfast | No (surcharge) |
Meals, Afternoon Tea, and on-site food options
Room rates do not automatically include breakfast. The Castle Dining Room serves group meals during retreats and a full breakfast is available for an additional charge.
Afternoon Tea is a separate, reservation-only experience held in the Castle Music Room; it is priced per person and often requires advance booking up to 60 days out. The property also operates a Gift Shop & Cafe (coffee, pastries, snacks) and a snack bar/deli for light meals.
- Castle Dining Room: group and retreat meal service (breakfast available for a surcharge)
- Afternoon Tea in the Castle Music Room: reserved seating, priced per person
- Gift Shop & Cafe: coffee, pastries, sandwiches; hours vary
| Food option | Notes |
|---|---|
| Breakfast | Available for a surcharge (not included in room rate) |
| Afternoon Tea | Reservation required; priced per person |
| Cafe / Snack bar | Casual purchases during posted hours |
Common fees and charges you should expect
A credit card is required to guarantee all bookings; the property authorizes cards at check-in for room cost and tax plus a typical $100 incidental hold, with full payment collected at checkout. Cancellation and no-show policies are enforced per the property's terms.
Small ancillary items have set fees. Rollaway beds and cribs are both available for an additional USD 10 per day. The property enforces non-smoking, pet-free, and no-alcohol policies and charges a $250 cleaning fee for violations that require extra cleaning or for pet damage.
- Credit card required; $100 incidental authorization at check-in is common
- Rollaway bed: USD 10/day (when available)
- Crib (infant bed): USD 10/day
- Smoking or pet violations: $250 cleaning fee
| Item | Typical cost / note |
|---|---|
| Rollaway bed or crib | USD 10 per day |
| Incidentals hold | $100 authorization commonly placed at check-in |
| Smoking / pet violation fee | $250 cleaning fee charged to card on file |
Activities, tours, and on-site experiences
Glen Eyrie offers daily guided Castle Tours and private hiking trails on the estate; tours and some experiences require advance reservations and may carry separate fees. The grounds include a Rose Garden, a small waterfall, picnic areas, and a terrace for guests to use.
Afternoon Tea is a timed, ticketed experience (reservations may be taken up to 60 days in advance). Many daytime activities such as guided excursions to nearby red‑rock scenery, jeep or segway tours, and falconry demos are available nearby through external operators and are priced separately.
- Daily Castle Tours — reservations required (check availability and price with the property)
- Private on-site hiking trails and outdoor areas — typically included for registered guests
- Afternoon Tea — reservation and per-person fee (seasonal pricing may apply)
| Experience | Reservation needed? |
|---|---|
| Castle Tour | Yes |
| Afternoon Tea | Yes |
| On-site hiking trails | No (guest access), but guided outings may require booking |
Meetings, events, and group services — what's usually extra
Meeting rooms and event spaces (for example, The Great Hall, Big Horn Lower, Big Horn Upper and multiple lodge meeting rooms) are available but are separate rentals and carry venue and catering charges for groups. The Great Hall is listed with a maximum auditorium capacity of 200; specific layout and pricing are handled through the property's meetings team.
Special events such as the Christmas Madrigal Banquet and other ticketed seasonal events are priced separately and require their own reservations and payment policies.
- Great Hall — largest indoor venue (auditorium capacity up to 200); rental fees and catering separate
- Big Horn Lower & Upper — medium-sized meeting rooms with published capacities; rental & AV fees apply
- Pink House & other lodge meeting spaces — bookable for small groups; overnight building rental separate
| Venue | Typical max capacity |
|---|---|
| The Great Hall | 200 (auditorium) |
| Big Horn Lower | 100 (theatre) |
| Big Horn Upper | 40 (theatre) |
Room types, special room notes, and what's extra in-room
Room types include Cedar Ridge Lodge, Oaks Lodge, Standard Room (Lodge Room), Deluxe Room (Castle Room), and Big Horn Lodge. Some rooms in the Castle are uniquely restored and may have different furniture and layouts; in-room features can vary by building and room.
Extras such as rollaway beds, cribs, and housekeeping requests beyond standard service may have additional charges. If you need a specific setup or accessibility features, request them at booking to confirm availability and any cost.
- Room types: Cedar Ridge Lodge; Oaks Lodge; Standard Room (Lodge Room); Deluxe Room (Castle Room); Big Horn Lodge
- Castle contains a set of uniquely restored Castle rooms (17 total across the Castle)
- Rollaway/crib fees and incidentals hold (see Common fees section)
| Room type | Typical bed setup |
|---|---|
| Cedar Ridge Lodge | 2 Queen Beds |
| Standard Room (Lodge Room) | 1 King Bed |
| Deluxe Room (Castle Room) | 1 Queen Bed (castle rooms vary) |
Accessibility, policies, and things that are not included
The property is alcohol-free and pet-free; service animals are welcome. There is no on-site pool, no verified full-service spa, and no bar serving alcohol. Guests should budget separately for off-site fitness or spa services if desired.
Front-desk staffing is limited; typical desk hours are published and late check-in procedures route through the Gatehouse. Standard check-in time is 4:00 PM and check-out is before 11:00 AM. Cancellation policies and minimum age requirements for the reservation holder apply as published by the property.
- No on-site pool or full-service spa (verify off-site options separately)
- Property enforces an alcohol- and marijuana-free policy
- Standard check-in 4:00 PM; check-out before 11:00 AM
- Front desk hours vary; late arrivals check in at the Gatehouse
| Policy / Facility | Included? |
|---|---|
| On-site pool | No |
| Alcohol service | No (property-wide prohibition) |
| Front-desk (standard hours) | Staffed (see property for current hours) |
